South East Water is under investigation by regulator Ofwat after repeated outages since November left tens of thousands of households and businesses across Kent and Sussex without drinking water. Some properties have endured up to six days without supply, with around 8,500 addresses still affected. The watchdog is examining whether the company breached licence conditions by failing to meet customer service standards or provide adequate support. This follows earlier prolonged outages in Tunbridge Wells, where 24,000 properties lacked drinkable water for nearly two weeks. Ofwat is also reviewing the firm’s supply resilience, while the government has asked for a wider licence review. A major incident has been declared, schools have closed, and ministers are holding daily emergency meetings. South East Water has blamed storm-related power cuts and burst pipes, but frustration remains high as recovery plans continue amid slow refilling of storage tanks.